Shipping & Returns

We ship exclusively with DHL/TNT and Fan Courier.

We are doing our best to deliver all your orders latest the next business day after the order is received. But sometimes, due to the high volume of demands, the delivery times may be longer.

  • In-stock: 3-5 business days for Delivery in Romania and 5-10 business days in EU
  • Pre-order: 14-20 business days + 1 to 3 business days required for shipping

Shipping is free of charge for all orders with delivery in Romania and EU countries. For Non-EU countries a flat rate of €40 will be added at checkout. For the rest of the world a flat rate of €80 will be added at checkout.

Policy

You can cancel your order within 1 business day from the day you received the Order Confirmation.

Return Policy

We hope that you are delighted with every order you receive from www.no44store.com but if you are not perfectly satisfied with your items, you have 14 days to return them to us for a refund or exchange.

The return shipping costs are:

Return Shipping Costs:

  • Romania: A flat rate of 25 RON
  • EU countries: A flat rate of 35 euros
  • NON-EU countries (outside the EU): A flat rate of 40 euros
  • Rest of the world: A flat rate of 80 euros

In the event of an exchange: free of charge for Romania. From EU you will receive an email with a payment link for 35 euros. NON-EU countries 40 euros. Rest of the world 80 euros. The payment must be completed before the exchange is processed and shipped.

Products purchased on Sales

Shipping is free of charge for all orders with delivery in Romania. For EU countries a flat rate of €25 will be added at checkout. For Non-EU countries a flat rate of €40 will be added at checkout. For the rest of the world a flat rate of €80 will be added at checkout.

Return Shipping Costs:

  • Romania: A flat rate of 25 RON
  • EU countries: A flat rate of 35 euros
  • NON-EU countries (outside the EU): A flat rate of 40 euros
  • Rest of the world: A flat rate of 80 euros

The flat rates mentioned above will be deducted from the refund.

Exchange Shipping Costs:

  • Romania: Free
  • EU countries: A flat rate of 35 euros
  • NON-EU countries (outside the EU): A flat rate of 40 euros
  • Rest of the world: A flat rate of 80 euros

In the event of an exchange, you will receive an email with a payment link. The payment must be completed before the exchange is processed and shipped.

Returns received outside the above time frame are not to be accepted. So please make sure you book your return in time (we recommend 7 days) so the parcel will arrive at our warehouse max 14 days after delivery.

Please take care trying on items, as all products must be returned in a new and unused condition with all no44store.com tags and labels still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund or exchange refused.

Before your parcel leaves our warehouse is carefully checked and packed. Nevertheless, if you receive an item that you feel is damaged, please contact us immediately.

no44store.com will only accept returns of non-faulty items that are in their original condition, have not been worn, altered, or washed, with all tags attached AND in their original packaging.

Archive Sale Policy

All purchases from our Archive Sale are final. This means no cash refunds are permitted. Please read the conditions below carefully before placing your order.

Shipping

  • Romania: A flat rate of 25 RON
  • EU countries: A flat rate of 25 euros
  • NON-EU countries (outside the EU): A flat rate of 40 euros
  • Rest of the world: A flat rate of 80 euros

Returns

We do not offer cash refunds on Archive Sale items. However, you may return your item in exchange for store credit (Reward Points) equivalent to your order’s value, minus the return shipping cost.

  • Romania: A flat rate of 25 RON will be deducted from your Reward Points
  • EU countries: Returns are not possible
  • NON-EU countries (outside the EU): Returns are not possible
  • Rest of the world: Returns are not possible

Exchanges

Exchanges are available subject to stock availability. You will receive a payment link to cover the shipping cost before the exchange is processed and shipped.

  • Romania: A flat rate of 25 RON
  • EU countries: Exchanges are not possible
  • NON-EU countries (outside the EU): Exchanges are not possible
  • Rest of the world: Exchanges are not possible

Defective, Damaged, or Incorrect Items: If an item is received defective, damaged, or as a mis-ship, we will make exceptions for these situations. Please email customercare@no44store.com or call +40748113350. Please include your order number with your request.

For any questions, email customercare@no44store.com or call +40748113350. Please include your order number with your request.

Outlet/Final Sale Policy

All purchases from our Outlet or during a Final Sale are final. This means no returns or exchanges are permitted.

Exceptions and Alternatives

  • Rewards Points: Although returns or exchanges are not allowed, we offer returns in exchange for Reward Points equivalent to your order’s value. These points can be used for future purchases.
  • Defective, Damaged, or Incorrect Items: If an item is received defective, damaged, or as a mis-ship, we will make exceptions for these situations. Please email customercare@no44store.com or call +40748113350. Please include your order number with your request.

Check the sizing: Since you won’t be able to exchange the item, it’s important to make sure you’re buying the right size. Check the sizing chart and read any reviews to get an idea of how the item(s) fits. If you need help, email us at customercare@no44store.com with your waist and hips sizes, and we’ll suggest the best size for you.

TO ARRANGE A RETURN OR EXCHANGE

To Return Your Item:

Access the section Return & Refund from your account and follow the steps indicated there. An email with your return acceptance will be sent together with the shipping documents.

Pack your items securely in the original box and include the original invoice in the package.

Attach the return shipping label received by email/or inside the original package to the outside of the box.

Please have the box and item(s) ready for collection on the pre-determined day and hour. Our courier will pick them up.

For any other information or help with your return please email customercare@no44store.com or call +40748113350. Please include your order number with your request.

Once the item(s) has/have been received and inspected, an exchange/refund will be issued and an email with confirmation will be sent to you.

When all requirements have been met, we will notify you and refund the entire cost of the returned product(s), except for the return shipping charges which are the client’s responsibility in the case.

Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check. Please keep in mind that if you wish to return an item for one that is not available in stock, the delivery time will be set according to the type of order you place.

Should you fail to meet any of these requirements, you will be notified and may have the possibility to have the merchandise returned to you. We are, however, not responsible for any additional shipping costs. Should you refuse to accept the returned merchandise, we reserve the right to keep the item and the corresponding amount that was paid.

A time frame of anywhere between 10-14 days should be calculated for the receipt of your returned merchandise and the return/refund process. The refund time frame depends on the credit card used. Please note that the refund will only be issued to the credit card used for the order. In case the recipient of the product does not correspond with the buyer of the product, a credit will be refunded to the original buyer and credit card holder.

Wire transfer refunds usually take place within 10-14 days. The refund will only be issued to the same account from which the wire transfer payment was made for the order. Please note that shipping costs will not be refunded. Please note that store credit is non-transferable, non-refundable, and does not expire.

Please be aware that international customs duties and taxes are NOT refundable.

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